Share:


KASH training models: increasing levels of commitment and organizational effectiveness

Abstract

The purpose of this article is to propose a strategic evaluation framework based on KASH training models, applicable in the first instance to SMEs in the clothing manufacturing sector in Bogota (Colombia), which in turn allows the possibility of developing new methodologies based on this proposal to be replicated in organisations from different sectors, as well as taking advantage of the possibility of increasing levels of commitment and motivation. The population of formal employees in this sector in 2021 was 626,350, and therefore the sample will be 384 employees. This framework is proposed as a set of postulates or tentative hypotheses in such a way that its approach becomes the support of a general framework and its subsequent verification through the analysis of the information collected in the sample about the perception of the relationship of the 4 KASH dimensions with commitment and organisational effectiveness. The main conclusion of this article proposes that each employer has differential expectations regarding the knowledge, skills, attitudes, and habits of employees and that, for this reason, the standard recruitment profiles must be complemented with adjusted training models that allow the use of the interaction of these 4 dimensions for the improvement of the levels of organisational effectiveness and commitment of the employees with the objectives of the firm.

Keyword : attitudes, knowledge, KASH model, skills, habits, training models

How to Cite
Cabrera-Moya, D. R. R., Vasudevan, H., & Prieto-Rodriguez, G. (2023). KASH training models: increasing levels of commitment and organizational effectiveness. Business: Theory and Practice, 24(1), 239–249. https://doi.org/10.3846/btp.2023.17480
Published in Issue
May 23, 2023
Abstract Views
529
PDF Downloads
518
Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

References

Ahmed, T., Khan, M. S., Thitivesa, D., Siraphatthada, Y., & Phumdara, T. (2020). Impact of employees engagement and knowledge sharing on organizational performance: Study of HR challenges in COVID-19 pandemic. Human Systems Management, 39(4), 589–601. https://doi.org/10.3233/HSM-201052

Aimacaña Mullo, I. M. (2021). Plan de mejoramiento del compromiso organizacional para los empleados de la empresa SEGUVID de la ciudad de Ambato [Master’s Tesis, Universidad Técnica de Cotopaxi]. https://bit.ly/3vkPhGe

Almeida, R., Behrman, J., & Robalino, D. (Eds.). (2012). The right skills for the job? Rethinking training policies for workers. World Bank Publications. https://doi.org/10.1596/978-0-8213-8714-6

Arifin, Z., Nirwanto, N., & Manan, A. (2019). Improving the effect of work satisfaction on job performance through employee engagement. International Journal of Multi-Discipline Science, 2(1), 1–9. https://doi.org/10.26737/ij-mds.v2i1.948

Avanzi, L., Fraccaroli, F., Sarchielli, G., Ullrich, J., & van Dick, R. (2014). Staying or leaving: A combined social identity and social exchange approach to predicting employee turnover intentions. International Journal of Productivity and Performance Management, 63(3), 272–289. https://doi.org/10.1108/IJPPM-02-2013-0028

Bakari, H., Hunjra, A. I., & Niazi, G. S. K. (2017). How does authentic leadership influence planned organizational change? The role of employees’ perceptions: Integration of theory of planned behavior and Lewin’s three step model. Journal of Change Management, 17(2), 155–187. https://doi.org/10.1080/14697017.2017.1299370

Bakhshi, H., Downing, J. M., Osborne, M. A., & Schneider, P. (2017). The future of skills: Employment in 2030. Pearson. https://bit.ly/3m3r715

Ballot, G., Fakhfakh, F., & Taymaz, E. (2006). Who benefits from training and R&D, the firm or the workers? British Journal of Industrial Relations, 44(3), 473–495. https://doi.org/10.1111/j.1467-8543.2006.00509.x

Becker, G. S. (2009). Human capital: A theoretical and empirical analysis, with special reference to education. University of Chicago Press. https://bit.ly/3MDxHTB

Beuren, I. M., & Macohon, E. R. (2011). Institucionalização de hábitos e rotinas na contabilidade gerencial à luz da teoria da contingência: Um estudo em indústrias de móveis em São Bento do Sul. Revista Portuguesa e Brasileira de Gestão, 10(1–2), 78–91. https://bit.ly/3vnVgub

Brundiers, K., Barth, M., Cebrián, G., Cohen, M., Diaz, L., Doucette-Remington, S., Dripps, W., Habron, G., Harré, N., Jarchow, M., Losch, K., Michel, J., Mochizuki, Y., Rieckmann, M., Parnell, R., Walker, P., & Zint, M. (2021). Key competencies in sustainability in higher education – toward an agreed-upon reference framework. Sustainability Science, 16(1), 13–29. https://doi.org/10.1007/s11625-020-00838-2

Bryman, A., & Bell, E. (2003). Business research methods. Oxford University Press Inc. https://bit.ly/3vPxPbT

Brum, S. (2007). What impact does training have on employee commitment and employee turnover? In Seminar Research Paper Series (Paper 45). The University of Rhode Island. https://bit.ly/3OGIUEZ

Cabrera-Moya, D. R. R. (2017). Hacia un marco de referencia para la generación de ventajas competitivas sostenibles en los Sistemas Integrados de Transporte Público – SITP en Colombia. Aporte de las capacidades dinámicas de innovación. Dyna, 84(200), 169–175. https://doi.org/10.15446/dyna.v84n200.54118

Cabrera-Moya, D. R. R., & Reyes, G. (2018). Resource-based view (RBV) review, conceptual model and application methodology for the Integrated Public Transport System (IPTS) of Bogotá-Colombia. Espacios, 39(22), 25–39. https://doi.org/http://hdl.handle.net/20.500.12010/8837

Cabrera-Moya, D. R. R. (2022). Anexo cuestionario para la evaluación de resultados de un modelo de entrenamiento KASH (Version 1). http://hdl.handle.net/20.500.12010/26782

Camargo, E. L. (2012). El comercio informal en Colombia: causas y consecuencias. In Vestigium Ire, 5(1), 109–116. https://bit.ly/3viJ0Lf

Charalampous, M., Grant, C. A., Tramontano, C., & Michailidis, E. (2019). Systematically reviewing remote e-workers’ well-being at work: A multidimensional approach. European Journal of Work and Organizational Psychology, 28(1), 51–73. https://doi.org/10.1080/1359432X.2018.1541886

Clardy, A. (2021). What does HR manage? Workforce measurement and control. Merits, 1(1), 16–33. https://doi.org/10.3390/merits1010004

Cochran, W. G. (1991). Sampling techniques (3rd ed.). John Wiley and Sons. https://bit.ly/3OJl6QC

Dávila, M. (2019). Prácticas de conciliación laboral y el compromiso organizacional de los académicos [Work-life balance practices and organizational commitment of academics at a Chilean University]. RAN – Revista Academia & Negocios, 4(2). https://bit.ly/3MBoZoW

De La Torre, E. M., Perez-Encinas, A., & Gomez-Mediavilla, G. (2022). Fostering sustainability through mobility knowledge, skills, and attitudes. Sustainability, 14(3), 1349. https://doi.org/10.3390/su14031349

Dearden, L., Reed, H., & Van Reenen, J. (2006). The impact of training on productivity and wages: Evidence from British panel data. Oxford Bulletin of Economics and Statistics, 68(4), 397–421. https://doi.org/10.1111/j.1468-0084.2006.00170.x

Feng, X., & Behar-Horenstein, L. (2019). Maximizing NVivo utilities to analyze open-ended responses. The Qualitative Report, 24(3), 563–571. https://doi.org/10.46743/2160-3715/2019.3692

González Santoyo, F., Flores Romero, B., & Hernández Silva, V. (2017). La manufactura esbelta y la productividad en la empresa de clase mundial. Ciencias Empresariales, 29, 111–135. https://bit.ly/3zoekJH

Green, F., Felstead, A., Mayhew, K., & Pack, A. (2000). The impact of training on labour mobility: Individual and firm‐level evidence from Britain. British Journal of Industrial Relations, 38(2), 261–275. https://doi.org/10.1111/1467-8543.00162

Herminingsih, A. (2020). Transformational leadership positive influence toward employee engagement through job satisfaction and its effect on improving organizational commitment. Jurnal Manajemen Dan Pemasaran Jasa, 13(2), 281–296. https://doi.org/10.25105/jmpj.v13i2.6290

Holdener, M., Gut, A., & Angerer, A. (2020). Applicability of the user engagement scale to mobile health: A survey-based quantitative study. JMIR mHealth and uHealth, 8(1), e13244. https://doi.org/10.2196/13244

Hon, A. H., & Lui, S. S. (2016). Employee creativity and innovation in organizations: Review, integration, and future directions for hospitality research. International Journal of Contemporary Hospitality Management, 28(5), 862–885. https://doi.org/10.1108/IJCHM-09-2014-0454

Hu, J., Zou, W., Wang, J., & Pang, L. (2021). Minimum training sample size requirements for achieving high prediction accuracy with the BN model: A case study regarding seismic liquefaction. Expert Systems with Applications, 185, 115702. https://doi.org/10.1016/j.eswa.2021.115702

Jain, N. (2020). The impact of human resource development (HRD) practices on organizational effectiveness: A review. SSRN. https://doi.org/10.2139/ssrn.3859946

Jones, J., Hamlin, R. G., & Ellinger, A. D. (2020). Examining evidence-based change agency practice in Anglo and Non-Anglo countries: Implications for professional HRD practitioners. In M. Loon, J. Stewart, & S. Nachmias (Eds.), The Future of HRD: Vol. II. Change, disruption and action (pp. 113–145). Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-030-52459-3_5

Kareem, M. A., & Hussein, I. J. (2019). The impact of human resource development on employee performance and organizational effectiveness. Management Dynamics in the Knowledge Economy, 7(3), 307–322. https://doi.org/10.25019/MDKE/7.3.02

Kazimoto, P. (2016). Employee engagement and organizational performance of retails enterprises. American Journal of Industrial and Business Management, 6(4), 516–525. https://doi.org/10.4236/ajibm.2016.64047

Kim, S. H., Kim, M., & Holland, S. (2020). Effects of intrinsic motivation on organizational citizenship behaviors of hospitality employees: The mediating roles of reciprocity and organizational commitment. Journal of Human Resources in Hospitality & Tourism, 19(2), 168–195. https://doi.org/10.1080/15332845.2020.1702866

Knight, W. E., Moore, M. E., & Coperthwaite, C. A. (1997). Institutional research: Knowledge, skills, and perceptions of effectiveness. Research in Higher Education, 38(4), 419–433. https://doi.org/10.1023/A:1024910409653

Kraimer, M. L., Seibert, S. E., Wayne, S. J., Liden, R. C., & Bravo, J. (2011). Antecedents and outcomes of organizational support for development: The critical role of career opportunities. Journal of Applied Psychology, 96(3), 485–500. https://doi.org/10.1037/a0021452

Kuswati, Y. (2019). Motivation role in improving work effectiveness. Budapest International Research and Critics Institute-Journal (BIRCI-Journal), 2(4), 281–288. https://doi.org/10.33258/birci.v2i4.636

Mahmood Aziz, H., Jabbar Othman, B., Gardi, B., Ali Ahmed, S., Sabir, B. Y., Burhan Ismael, N., Hamza, P. A., Sorguli, S., Ali, B. J., & Anwar, G. (2021). Employee commitment: The relationship between employee commitment and job satisfaction. Journal of Humanities and Education Development, 3(3), 54–66. https://doi.org/10.22161/jhed.3.3.6

Malik, M. E., Nawab, S., Naeem, B., & Danish, R. Q. (2010). Job satisfaction and organizational commitment of university teachers in public sector of Pakistan. International Journal of Business and Management, 5(6), 17–26. https://doi.org/10.5539/ijbm.v5n6p17

Mathur, A., Van den Broeck, M., Vanderhulst, G., Mashhadi, A., & Kawsar, F. (2015). Tiny habits in the giant enterprise: Understanding the dynamics of a quantified workplace. In Proceedings of the 2015 ACM International Joint Conference on Pervasive and Ubiquitous Computing (pp. 577–588). Osaka, Japan. Association for Computing Machinery. https://doi.org/10.1145/2750858.2807528

Mikołajczyk, K. (2021). Changes in the approach to employee development in organisations as a result of the COVID-19 pandemic. European Journal of Training and Development, 46(5/6), 544–562. https://doi.org/10.1108/EJTD-12-2020-0171

Mintzberg, H. (2022). An underlying theory for strategy, organization, and management: Bridging the gap between analysis and synthesis. Strategic Management Review, 3(1), 125–144. https://doi.org/10.1561/111.00000039

Mukaihata, T., Fujimoto, H., & Greiner, C. (2020). Factors influencing work engagement among psychiatric nurses in Japan. Journal of Nursing Management, 28(2), 306–316. https://doi.org/10.1111/jonm.12923

Nawir, Y., Sugianto, S., & Reza Nurul, I. (2022). The human resource development strategies in improving employee performance in cooperatives. Jurnal Akta, 9(3), 270–289. https://doi.org/10.30659/akta.v9i3.25745

Orhan, M. A., Castellano, S., Khelladi, I., Marinelli, L., & Monge, F. (2021). Technology distraction at work. Impacts on self-regulation and work engagement. Journal of Business Research, 126, 341–349. https://doi.org/10.1016/j.jbusres.2020.12.048

Ortiz-Delgadillo, G., Esquivel-Aguilar, E. O., & Hernández Castorena, O. (2016). El impacto de la relación con el cliente y de la capacidad de valor agregado en el servicio en el rendimiento de la Pyme Manufacturera en Aguascalientes [The impact of customer relationship and the ability to value- added service in the performance of manufacturing SMEs in Aguascalientes]. Revista CEA, 2(4). https://doi.org/10.22430/24223182.171

Ozkeser, B. (2019). Impact of training on employee motivation in human resources management. Procedia Computer Science, 158, 802–810. https://doi.org/10.1016/j.procs.2019.09.117

Özsoy, G., Memiş, A., & Temur, T. (2009). Metacognition, study habits and attitudes. International Electronic Journal of Elementary Education, 2(1), 154–166. http://bit.ly/3zkCy7R

Owens Jr, P. L. (2006). One more reason not to cut your training budget: The relationship between training and organizational outcomes. Public Personnel Management, 35(2), 163–172. https://doi.org/10.1177/009102600603500205

Peterson, J. S. (2019). Presenting a qualitative study: A reviewer’s perspective. Gifted Child Quarterly, 63(3), 147–158. https://doi.org/10.1177/0016986219844789

Pisano, G. P. (2017). Toward a prescriptive theory of dynamic capabilities: Connecting strategic choice, learning, and competition. Industrial and Corporate Change, 26(5), 747–762. https://doi.org/10.1093/icc/dtx026

Rahmawati, R., Sularso, R. A., Susanto, A. B., & Handriyono, H. (2021). Determinants of competency, work behavior and work effectiveness of government apparatus: A case study in Indonesia. The Journal of Asian Finance, Economics, and Business, 8(5), 211–219.

Rifa’i, A., Tan, S., Edward, E., & Adriani, Z. (2022). Effect of political will perception and executive job satisfaction toward managerial performance. International Journal of Law Policy and Governance, 1(1), 48–59. https://doi.org/10.54099/ijlpg.v1i1.290

Rodríguez Ortega de Peña, N. (2020). El salario emocional y su relación con los niveles de efectividad. Revista Universidad y Sociedad, 12(1), 141–149. https://bit.ly/3Lppwu9

Rožman, M., & Štrukelj, T. (2021). Organisational climate components and their impact on work engagement of employees in medium-sized organisations. Economic Research-Ekonomska Istraživanja, 34(1), 775–806. https://doi.org/10.1080/1331677X.2020.1804967

Sadq, Z., Othman, B., & Mohammed, H. (2020). Attitudes of managers in the Iraqi Kurdistan region private banks towards the impact of knowledge management on organizational effectiveness. Management Science Letters, 10(8), 1835–1842. https://doi.org/10.5267/j.msl.2019.12.035

Saldívar, A. K. E., & Moctezuma, J. A. T. (2020). Salario emocional: una solución alternativa para la mejora del rendimiento laboral. NovaRua, 12(20), 72–89. https://doi.org/10.20983/novarua.2020.20.5

Sekhar, C., & Patwardhan, M. (2021). Flexible working arrangement and job performance: The mediating role of supervisor support. International Journal of Productivity and Performance Management. https://doi.org/10.1108/IJPPM-07-2020-0396

Shah, S. M. A., Mohammad, D., Qureshi, M. F. H., Abbas, M. Z., & Aleem, S. (2021). Prevalence, psychological responses and associated correlates of depression, anxiety and stress in a global population, during the coronavirus disease (CO­VID-19) pandemic. Community Mental Health Journal, 57(1), 101–110. https://doi.org/10.1007/s10597-020-00728-y

Shipman, K., Burrell, D. N., & Mac Pherson, A. H. (2021). An organizational analysis of how managers must understand the mental health impact of teleworking during COVID-19 on employees. International Journal of Organizational Analysis. https://doi.org/10.1108/IJOA-03-2021-2685

Shirzadi, A., Solaimani, K., Roshan, M. H., Kavian, A., Chapi, K., Shahabi, H., Keesstra, S., Bin Ahmad. B., & Bui, D. T. (2019). Uncertainties of prediction accuracy in shallow landslide modeling: Sample size and raster resolution. Catena, 178, 172–188. https://doi.org/10.1016/j.catena.2019.03.017

Tan, H., Bashir, S., & Tanaka, N. (2016). Skill use, skill deficits, and firm performance in formal sector enterprises: Evidence from the Tanzania enterprise skills survey, 2015 (World Bank Policy Research Working Paper No. 7672). World Bank Group. https://doi.org/10.1596/1813-9450-7672

Tran, K. T., Nguyen, P. V., & Nguyen, L. M. (2018). The role of financial slack, employee creative self-efficacy and learning orientation in innovation and organizational performance. Administrative Sciences, 8(4), 82. https://doi.org/10.3390/admsci8040082

Voronkova, O. V., Semenova, Y. E., Lukina, O. V., Panova, A. Y., & Ostrovskaya, E. N. (2018). Assessment of the influence of human factor on the working process effectiveness as a factor for improving the efficiency of production management at industrial enterprises. Revista ESPACIOS, 39(48). https://bit.ly/3vlePTB

Witasari, J., & Gustomo, A. (2020). Understanding the effect of human capital management practices, psychological capital, and employee engagement to employee performances. The Asian Journal of Technology Management, 13(1), 1–15. https://doi.org/10.12695/ajtm.2020.13.1.1

Yang, J., & Arthur, J. B. (2021). Implementing commitment HR practices: Line manager attributions and employee reactions. The International Journal of Human Resource Management, 32(16), 3339–3369. https://doi.org/10.1080/09585192.2019.1629986

Zikic, J., & Klehe, U. C. (2021). Going against the grain: The role of skilled migrants’ self‐regulation in finding quality employment. Journal of Organizational Behavior, 42(8), 1023–1041. https://doi.org/10.1002/job.2550