Search Results

Search Results

• Modified SERVQUAL model and effects of customer attitude and technology on customer satisfaction in banking industry: mediation, moderation and conditional process analysis

  Rizwan Raheem Ahmed, Jolita Vveinhardt, Dalia Štreimikienė, Muhammad Ashraf, Zahid Ali Channar

  Abstract 2801 | PDF Downloads 4750 | DOI https://doi.org/10.3846/16111699.2017.1368034

  Page 974–1004
  

  2017-10-27

• The application of the customized SERVQUAL model for career guidance training: Industry 4.0 challenges

  Anna Kononiuk , Alicja E. Gudanowska

  Abstract 1261 | PDF Downloads 1444 | DOI https://doi.org/10.3846/jbem.2022.16643

  Page 856–875
  

  2022-07-13